After just two weeks of the Apple Vision Pro hitting the market and with more than 200,000 units sold, Apple Vision Pro buyers are grouping to return the spatial computer, citing several reasons for their decision.
For context, many early Apple Vision Pro buyers shared the same sour sentiment regarding the product and took to social media to announce they will return the device.
It’s natural to wonder what defects exist within the coveted device to cause numerous Apple Vision Pro buyers to return it? Simply put, the design and price are the two main concerns cited by these users. We will add some testimonies from some Apple Vision Pro buyers and inform you of the best way to refund the product.
Why Are Apple Vision Pro Buyers Returning the Device?
Despite many who demoed the product saying the device’s spatial computing capabilities blew them away, the design and price are the most cited reasons for Apple Vision Pro buyers’ returns. Here are the reasons why:
Lacklustre Design and Hardware
Firstly, balancing the comfort of use of each individual Apple Vision Pro buyer is close to impossible as every human body is unique, and to mass produce scaling wearable production, one must sacrifice comfort. Thus, it leads to many Apple Vision Pro buyers feeling disproportionate, as some even cited headaches and motion sickness from using the product.
Moreover, Apple’s Vision Pro headset weight is said to be too heavy, and Apple’s attempt to offset the weight issue with what has to be the thickest head strap we’ve ever seen was for nought as the heft is still a massive problem for users. Farzad Mesbahi, a regular who creates YouTube videos about tech, stated that wearing a device on his head and face can be inconvenient even if he can get it to sit comfortably.
In a lengthy Twitter post, the YouTuber explained: “I’m returning my Apple Vision Pro” — that the device’s clunkiness renders it too inconvenient for day-to-day computing needs. For a technology/productivity device, this is a non-starter for me. Regardless of how comfortable I get Vision Pro to be on my head, it’s still a hurdle.”
Collin Michael, a self-proclaimed Apple geek, would agree with him as he stated the device’s weight is “noticeable” enough to be a burden in his YouTube video showing him returning the spatial computer.
Also Read: Best visionOS Apps to Install for Your New Apple Vision Pro
Insufficient Features and Injustify Price
Besides the clunky design and hardware, another common complaint of Apple Vision Pro buyers is that the device offers little productivity and features relative to the hefty price tag. YouTuber Kane Sutter explained: “There just aren’t enough diverse experiences today and diverse content to warrant using this for around two hours a week, which is what I feel like you need to justify a purchase at this price.”
For example, Michael highlighted that using the headset to do things he would normally do on an iPhone or Mac, like pulling up Safari or searching for used cars, requires extra steps that just aren’t worth the effort. Other Apple Vision Pro buyers also agreed that the spatial computer is not optimal for work, and they would much prefer working on a keyboard and mouse.
Carter Gibson, a senior manager working on community management and moderation at Google, shared: “It’s difficult to multitask between windows. For example, several file types simply aren’t supported on the Vision Pro. I also can’t see how creating a slide in the VP would be less energy than doing so with a mouse and keyboard, even if it feels like you’re in Minority Report.”
Lastly, the Apple brand name carries the weight of delivering the latest features and products on the market, as there’s always a process of justifying the expense. For example, their latest MacBook and iPhone succeeded in providing new and intriguing features that make users regret it if they got a cheaper model. Regrettably, it seems Apple Vision Pro has missed the mark and has caused the flock of buyers to return the supposedly innovative product.
How Does Apple Vision Pro Return Policy Work?
Fortunately for Apple Vision Pro buyers who regretted their decision to buy the spatial computer, Apple has offered a generous return policy where purchases have a 14-day window return policy, meaning Apple Vision Pro buyers have two weeks to try out the new device even if they were planning to return it all along.
To refund your Apple Vision Pro, you must ensure your device is in its original condition with all the accessories and packaging boxes. Moreover, you must remove your Apple ID from the spatial computer before returning while removing the Activation Lock and erasing all of its data.
Lastly, the device must be in perfect condition and not damaged while returning all its accessories, including head straps, battery with cable, front glass protector, USB-C charging adapter, etc. To ensure fewer complications when returning the device, we recommend you return to the Apple Store where you bought it or contact Apple Support to have the product picked up with Express Replacement Service.
Is Apple Vision Pro a Complete Bust?
With such an uproar of people returning their latest product, and rival Mark Zuckerberg taking a slight dig that the Quest 3 is the better product, period, and it’s overall better for the vast majority of things that people use mixed reality and seven times cheaper, one may suspect Apple to deem the Apple Vision Pro a complete failure.
However, while there are many negatives, many optimists are eager for the arrival of Apple Vision Pro version 2, as stated by Mesbahi ending X post with the quote: “I can’t wait to see what Apple and Tim Cook up for Gen 2.”
Apple evangelist Parker Ortolani also agreed as he posted on his Threads after returning the device: “Just too uncomfortable to wear, and it’s a strain on my eyes. It’s clearly the future. It works like magic. But the physical tradeoffs are just not worth it for me right now. I’ll return for the next one, assuming they fix these comfort issues.”
Thus, while many Apple Vision Pro buyers are returning the product, it is not a complete bust as we are unsure of how widespread the phenomenon is and what Apple’s internal expectations for the Vision Pro are. We can only sit back and wait for Apple’s verdict, and who knows, maybe these constructive criticisms are just what the tech giant expected for improving their spatial computer. For the latest news, follow our Facebook social media page for daily updates.
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