With the emergence of the useful chatbots that reshape the way we interact with digital systems and services, they bring us multiple functions, for example offering customer assistance, scheduling appointments, generating leads, retrieving information, and performing various other tasks. These handy virtual assistants are not just advantageous in helping our lives to be more convenient and efficient, but are also capable of analysing individual behaviours, habits, and preferences and perform tasks like planning schedules and setting alarms to deliver us different personalised experiences.
This AI chatbot technology has been widely developed by different companies, each providing different benefits, yet what stands the same in all is the overall benefit – bringing us convenience and constantly helping us to be better in our lives. Amid the advantages of AI chatbots, the choices of which to employ, purchase, or invest in have become increasingly competitive, given the rapidly expanding market potential in this industry. This article will evaluate the top 5 companies to invest on based on their ever going development on their AI sector, namely their AI chatbots.
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Top 5 Companies to Invest
1. Microsoft – OpenAI
By partnering with OpenAI and incorporating ChatGPT into various products, Microsoft has emerged as an early leader in the AI chatbot arena. The company is swiftly integrating ChatGPT into its ecosystem, spanning Azure, its cloud infrastructure service, the revamped Bing, the Edge browser, and potentially even its Office suite, which includes popular applications like Word, Excel, PowerPoint, and Outlook.
Microsoft’s CEO, Satya Nadella, has emphasised AI as a transformative platform, exemplified by the company’s substantial $10 billion investment in OpenAI in early 2023. Having learned from past missed opportunities, particularly in the mobile industry, Nadella is determined not to repeat the same mistake. Consequently, Microsoft is expected to continue its significant investments in ChatGPT and other AI tools. Thus, for those interested in investing in ChatGPT, Microsoft offers a direct and prominent avenue to do so.
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2. Alphabet – Google Bard
Alphabet has been heavily investing in artificial intelligence for an extended period. In 2014, the company acquired DeepMind, an AI research lab, and has allocated significant resources to its autonomous-vehicle division, Waymo. Following the November 2022 launch of ChatGPT, Alphabet responded swiftly to what appeared to be a serious challenge to Google Search. A “Code Red” meeting was convened, and company founders Sergey Brin and Larry Page were brought back to devise a strategy.
In February 2023, Alphabet introduced Bard AI, just a day after Microsoft and OpenAI unveiled the new Bing. The unveiling had a minor factual error, raising questions about whether Alphabet had rushed the release to address concerns about ChatGPT.
Bard utilises Google’s LaMDA, one of its large language models, and intends to integrate Bard’s capabilities into Google Search. While Bard is currently not available to the public, the timeline for its release remains uncertain. Nevertheless, CEO Sundar Pichai indicated that the company shifted to an AI-focused business model several years ago, positioning Alphabet to be a significant player in the AI chat arena.
3. Baidu – ERNIE

Baidu, often referred to as the Chinese equivalent of Google, has ventured into the realm of AI chat, highlighting its broader similarities with Alphabet beyond just search. In February, Baidu made its foray into AI chat by announcing the upcoming launch of its chatbot, designed to complement its search engine. This chatbot, known as ERNIE bot, was officially introduced in March 2023.
Baidu initiated the development of its language model in 2019, witnessing significant advancements in the technology over time. Initially launched as a standalone application, ERNIE is set to eventually integrate with Baidu’s search engine, offering chatbot-generated results rather than mere links.
In addition to AI chat, Baidu is actively investing in various other AI technologies, including self-driving cars and semiconductors. The company recognises artificial intelligence as a lucrative growth market.
4. IBM – Watson

IBM has a rich history of AI development, boasting achievements such as Deep Blue, the computer that defeated the reigning world chess champion, and Watson, a supercomputer that achieved victory on the game show Jeopardy. Watson’s applications extend across diverse fields, encompassing medical diagnostics, manufacturing, supply chains, and agriculture.
IBM also offers the Watson AI chatbot, known as IBM Watson Assistant, which harnesses machine learning, deep learning, and natural language processing to comprehend inquiries and provide optimal responses through conversational AI. While the Watson AI chatbot is not accessible to the general public, it finds utility across a wide spectrum of enterprises, including companies like Humana, Panasonic, and Quicken Loans.
IBM’s primary focus on enterprise customers positions it as a distinct player in the AI chat arena, diverging from direct competition with chatbots like ChatGPT or search-based chat solutions. This approach offers investors exposure to a different facet of the AI chat market, given the significant presence of enterprises within this domain.
5. Meta Platforms – LLaMa
Meta Platforms has made substantial investments in artificial intelligence, with a primary focus on recommendation AI, which underpins the algorithms determining content delivery on platforms like Facebook and Instagram. However, the company has recently shifted its attention towards generative AI and conversational AI, including AI chatbots. In August 2022, Meta Platforms unveiled BlenderBot 3, a chatbot that, while available, hasn’t garnered the same level of attention as ChatGPT.
The company also introduced Galactica, a large language model dedicated to scientific research, in November 2022. However, it withdrew the model after a few days due to inaccuracies. In February, Meta Platforms launched LLaMa, a substantial language model designed for research purposes. Although not a chatbot itself, LLaMa employs similar technologies as ChatGPT and other chatbots, hinting at the potential for future AI chatbot development or improvements to BlenderBot.
Mark Zuckerberg, the CEO of Meta Platforms, recognises the vast potential in conversational and generative AI, and the company intends to maintain its focus on chatbots and related areas. In fact, during the Meta Connect 2023 event, Zuckerberg unveiled some exciting exclusive features that are worth exploring. For more details, be sure to check them out here.

In short, AI chatbots, known for their user-friendliness, are expected to maintain their popularity, with various companies committed to advancing their technology and expanding their capabilities to offer diverse services that enhance human lives and convenience. It is also a common phenomenon and the usage will only continue to grow, and this reflects on its effective practicality and emerging importance towards humankind. This is a widespread trend that is expected to persist, highlighting the practical effectiveness and growing significance it holds for humanity. And for that, it’s worth investing money on them.
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Frequently Asked Questions
Are There Any Other Chatbots That I Can Try to Use?
Certainly, in addition to the five chatbots from different brands mentioned earlier, there are several other chatbots worth exploring, including Amazon’s Alexa, ChatSpot, Jasper Chat, and Perplexity. Just like Google Bard, ChatSpot is currently available for free during its beta phase, making it an opportune time to try out before potential pricing changes. The remaining options come with varying price tags. It is anticipated that more brands will join the chatbot landscape in the future, given the continuous growth of this trend.
What Is an AI Chatbot?
An AI chatbot, or artificial Intelligence chatbot, is a program that employs AI techniques like natural language processing and machine learning to engage in human-like text or voice conversations. These chatbots serve diverse purposes, such as customer support and task automation, by analysing user inputs and generating relevant responses, benefiting businesses across industries.
Are AI Chatbots Reliable?
AI chatbots are unlikely to completely replace humans, especially in roles that require complex emotional intelligence, creativity, and nuanced decision-making. While AI chatbots have made significant strides in automating routine and repetitive tasks, they still have limitations. In the present circumstances, it will continue to serve as a helpful assistant, and it’s widely believed that maintaining this role is the most beneficial approach for everyone involved.
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